Frequently Asked Questions
Absolutely. CarGone supports all 12V vehicles including Nissan, Toyota, Holden, Ford, Subaru, and more.
Yes! Choose between OBD plug-in, hardwire, or advanced sensor integration. Our guides make it simple.
You get instant alerts and can share your live location with police for a fast recovery.
No, power usage is extremely low. Safe for long-term parking, and both models include backup batteries to keep tracking if disconnected.
Yes! Proudly based in Melbourne, Australia, with real local support.
We use encrypted servers and never share your data on our tracking platform. SMS and Call data is never sent to us and communication remains between your device and your tracker.
Yes, CarGone trackers are fully BYO SIM – just insert your own Telstra, Optus, Vodafone, or any compatible Aussie SIM. This gives you total control over your running costs and network coverage.
Most users find our trackers use less than 50MB of data per month, even with daily tracking and alerts. You can use any affordable mobile data plan.
As long as there is 4G/LTE coverage from your mobile network provider, your CarGone tracker will work – even in rural and remote parts of Australia. Always check local coverage before choosing a network.
Your tracker will continue to provide SMS-based tracking and alerts. You won’t lose core functionality, and your device never becomes a brick.
Most customers can install our trackers themselves in minutes using the included guides and accessories. For advanced features like immobilisation or CANBUS data, professional installation is recommended but not required.
Yes! Both CarGone Lite and Pro are designed to withstand Australian weather. The Lite is rated IP54 for dust and water resistance, making it suitable for most vehicles and conditions.
Absolutely! Our web and mobile app let you monitor multiple vehicles from a single account – perfect for families, clubs, or small fleets.
Yes, you can set up custom geofences (like your home, work, or storage location) and receive instant alerts if your car enters or leaves those areas.
No. CarGone trackers are non-intrusive and do not interfere with your car’s systems. Many insurers encourage tracking for added theft protection—check with your provider for possible discounts.
You will receive an instant alert if the tracker is disconnected or tampered with, thanks to the internal backup battery and tamper sensors.
Yes – CarGone Pro supports remote immobilisation when installed with the recommended relay. This can help prevent theft if your vehicle is compromised. Contact us for installation advice.
CarGone trackers are compatible with all 12V vehicles, including most hybrids and EVs. Please check your vehicle’s specifications or contact us if you’re unsure.
We ship same-day Australia-wide for all orders placed before 2pm AEST. Standard and express shipping options are available at checkout.
Yes! Track your vehicles on the go with our dedicated iOS and Android apps, plus browser access for desktops and tablets.
No, your app access and platform updates are included as part of your subscription—no hidden fees.
Yes! Simply uninstall and reinstall the tracker in your new car, update your account details, and you’re ready to go. Contact support for any help with setup.